We at Metal-tech 4x4 take pride in everything we do and feel we deliver some of the highest quality off-road performance products on the market. However, if you find that you are dissatisfied with one of our products, for any reason, please read and use the following information.
All free shipping offered on the site is only for the lower 48 states. Any international, Hawaii, Alaska or US territories will need to pay an additional shipping charge. All shipping charges are subject to change.
Contact customer service to issue an RMA number. All items returned must be within 30 days of the date of shipment and must be accompanied with the original invoice and RMA number. Items must be shipped pre-paid. Make a copy of your original invoice for your own records. A 20% restocking fee will be applied to all returned products. Refunds will be issued the same method as the original payment. No refunds will be granted after 30 days of purchase. There are no refunds or exchanges on any special ordered item.
All back orders remain on file and will be shipped upon availability. Notify a sales representative if you do not wish to have back order items held. All back ordered items are billed prior to shipment without notification.
All products that are manufactured by Metal-Tech Cage, LLC are handled with the most thorough care from assembly to packaging. Metal-Tech Cage, LLC offers no warranty on finishes and no items are refundable for an unsatisfactory finish. If items are damaged please see Shipping Claims. Items that are sent raw should be stored away properly to prevent rust.
All core charges must be received within 30 days of the shipping date for a full refund on the core charge. Cores cannot be damaged or modified in anyway.
Metal-Tech Cage, LLC is not responsible for any damages or losses incurred during shipping. If a package appears to be damaged during shipping, the customer must notify the shipping driver or shipping facility immediately before opening to start a claim. Metal-Tech Cage, LLC will not warranty any damages caused during shipping. Failure to notify the shipping company can result in a loss or recourse to the damaged items. Metal-Tech Cage, LLC is not responsible for any missing items that have been signed for by the purchaser or user. The purchaser or user must contact Metal-Tech Cage, LLC within 30 days of any shortages in shipping.
For all international orders, including Canada and US territories Metal-tech 4x4 is shipping only to freight forwarders. All international orders must be shipped to a freight forwarder with a valid address within the continental US – we will not ship directly to your residence. All orders will need to be pre-paid in full, clear any fraud warnings and must clear the bank before we can ship any parts of the order. No exceptions will be considered.
Payment for all international orders Metal-tech 4x4 will only accept bank wire transfers (in US dollars.) Metal-tech 4x4 does not accept credit cards or PayPal from any non-US resident. If you are in a US territory your credit card must be issued by a US bank. The Address Verification System (AVS) used by the banking system does not work with non-US banks; due to this we cannot verify the card holder’s address or name within the banking system, no other forum of ID can assist this. This policy has been put in place unfortunately due to increased international fraud that we have no recourse on. Therefore Metal-tech 4x4 will under no circumstances take any form of payment other than bank wire transfer (in US dollars). All bank transfers must be made in US dollars. All international orders must be shipped to a freight forwarder – we will not under any circumstances ship directly to your place of residence. Bank wire transfers can take up to 5 days to process by banks, so please keep this in mind. All orders must be pre-paid in full and must clear our bank before we will ship anything.
Communication: We must be able to verify each order, sometimes needing to talk directly with the customer, so please only use email address and phone numbers you can be actually reached at. If we receive no response to our fraud inquiries, the order will be cancelled and refunded back to the original payment option.
There are no customer cancellations, refunds, or returns for international orders. Backorders can happen with international orders; they may go out of stock before your order is completed. Metal-tech 4x4 will send parts only once they are available. Metal-tech 4x4 will not adjust invoices to save on duties or taxes. It is our responsibility to declare everything at the price at which we sell all items. All taxes, fees and duties are accountable by the recipient.
All international orders must be shipped to a freight forwarder.
All orders go through a fraud filter, Metal-tech 4x4 may require more information to process the order. If there is no response, the order will be cancelled.
Metal-tech 4x4 will not adjust any information about the order or the contents within to modify duties or taxes.
There are no customer cancellations, refunds, or returns for international orders.
Products are not covered by any warranty from Metal-tech 4x4; International customers must deal directly with manufacturers for all warranty issues and or claims. Customers are responsible for filing damage claims with the shipping carrier.
The Customer assumes all liability once the item(s) reach the shipping address indicated on the order.
If you have questions or need a quote, please contact Metal-tech 4x4 to communicate with our sales staff. Thank you
Metal-tech 4x4 Warranty:
Metal-Tech Cage, LLC guarantees only products we manufacture under the brands of Metal-tech 4x4 and OPOR, to the original purchaser who owns the vehicle, with which the product was originally installed. Metal-Tech Cage, LLC offers no warranty on any manufactured parts that have been modified from their original design, used in racing, or directly abused.
To request any warranty, you must contact us at firstname.lastname@example.org with a description of the issue, photo/video of the issue as well as a copy of the original purchase receipt with your full name on it. This is required for any warranty requests. Your request will be reviewed and if a warranty looks like it may exist, Metal-tech 4x4 will issue an RMA # for you to mark in plain site on the outside of the return item. The issuing of an RMA # does not mean the item has been approved for a warranty, just that it’s approved to be sent back for Metal-tech 4x4 factory review. Please note ALL warranty returns are at the consumers expense for shipping TO Metal-tech 4x4 for review. If the item is determined to NOT be covered under this warranty, it is the customer’s responsibility to pay for any return shipping expenses. If it is determined the item IS covered under the warranty, Metal-tech 4x4 will fix or replace it with like kind product available at that time and ship the item back to the customer at no charge including the return shipping. Once the warranty is exercised, the warranty is over.
Metal-tech 4x4 slider warranty:
If you are the original owner of any Metal-tech 4x4 slider and somehow bend one, simply contact us with your original purchase receipt and photos of the slider. We will issue an RMA # for you to note on the slider as you return it pre-paid to us; shipping the slider back to Metal-tech 4x4 is the consumer's responsibility. It is not pre-paid or paid for by Metal-tech 4x4 to ship back to Metal-tech 4x4 for review. Once we receive your slider, we will inspect, and if confirmed it is covered under this warranty and we will fix or replace it AND ship it back to you anywhere in the lower 48 - free of charge. We will also include a key chain made from a piece of your original slider. (To help tell the story of what it took to actually BEND a Metal-tech 4x4 slider). This limited lifetime warranty does not cover, powder coating or mounting hardware. Once the warranty is exercised, the warranty is over. This warranty is for the typical use of a slider and not for sliders involved in automobile accidents. This warranty is void if abuse is determined.
Metal-tech 4x4 Bumper Warranty:
All bumpers made by Metal-tech 4x4 carry a limited lifetime warranty. This warranty is only valid to the original purchaser of the product. This warranty applies to weldments, the Metal-tech 4x4 welded components of the bumper. All items that are considered wear items, such as but not limited to, latches, bearings, hubs, pivots, seals, pop-locks, do not have a warranty. All warranties will need to be inspected and approved. It is the customer’s responsibility to send back the product in question for inspection including covering the return shipping cost. If the item is determined to be covered under this warranty, Metal-tech 4x4 will fix or replace and ship back to the customer at no extra charge.
Metal-tech 4x4 Links:
Metal-tech 4x4 Links have a limited lifetime warranty to the original owner on the weldment of the link. This is the main body of the link that is welded to the bushing shell to be free of bending or cracking from normal use. Bushings, jam nuts, zerks, heim joints and Johnny Joints are wear items and NOT covered under a warranty.
NOTE: Links MUST be maintained on a regular basis, backing the jam nut out then tightening it back down, then greasing the bushings. In high corrosion areas we encourage once a year, dissembling and regreasing or using anti-seize on the threads of the Johnny Joint and jam nut. If a link has the threads pulled out at the Johnny Joint, this is due to lack of maintenance by not keeping the jam nut tight or allowing the jam nut to suffer corrosion locking it to the Johnny Joint, then turning with the Johnny Joint removing pressure to keep the threads locked tight. Driving on threads not kept tight will result in eventually pulling the threads out. Again, maintain and inspect on a regular basis. If you experience pulling the threads, we will review your request on a case by case basis, for a possible 50% discount on a replacement set.
Metal-tech 4x4 – All Other Manufactured Products Warranty
All manufactured products made by Metal-tech 4x4 that are weldments, welded parts of material, carry a limited lifetime warranty to the original owner on the weldment only. Any item not welded- bushings, bearings, latches, pins, plugs, plastic features, heim joints, Johnny Joints, are considered wear items and do not carry a warranty outside of 45 days from purchase. Springs sold under the Metal-tech 4x4 brand have a 1yr warranty on primary structure from date of purchase.
Finishes - Powder Coating/Anodizing/Cerakoting:
All finishes do not have any formal warranty, this is a paint process and its durability across different environments will greatly affect its longevity. If one is concerned with a finish like Powder Coating, we strongly suggest you order our raw product options and have them shipped to your local powder coater. See shipping terms regarding any cosmetic damage due to shipping damage.
OPOR LED Lights Warranty:
All OPOR LED Lights carry a limited lifetime warranty to the original purchaser* that an unmodified light, will turn on and produce light. Moisture inside of a working light is not a warranty claim (remove light, remove lens, let dry, then reassemble and reinstall). If at any time they will not turn on, (check your fuse, then ground connection) and you would like to request a warranty review, follow the instructions above. Once received Metal-tech 4x4 will inspect and if they do not light up, they will be replaced with new of the same kind and quality from OPOR. In addition, Metal-tech 4x4, will provide return shipping paid for any address in the lower 48. Once the warranty has been exercised the warranty is over.
*Secondary owners or anyone without a copy of the original receipt, the OPOR Limited Lifetime warranty is extended at a 50% replacement cost. To exercise a warranty as a secondary owner, follow all the same procedures as original owners above.
OPOR LED lights that have been modified in any way, including cutting off the DT plug, adding sealant to the lens etc. have the warranty voided at the time of modification.
Wiring harnesses included with any of the light kits do not have a warranty outside of 30 days from the date of purchase.
Purchases by other manufacturers warranty:
Warranties on items produced by other manufactures that are purchased through Metal-tech 4x4 are warrantied by the original manufacturer. Metal-tech 4x4 is not responsible for any damage or issues with the items that are produced by the original manufacturer. All warranties are subject to the policies provided by the original manufacturer.
Additional Warranty Terms:
All warranties do not include reimbursement for other costs, such as shipping of the product to or from Metal-tech 4x4, including the costs incurred during the down time of the vehicle or any incurred installation or removal costs. Warranties will be processed as quickly as possible, however express shipping of replacement parts will not be provided by Metal-tech 4x4. However, this is an option for the customer if they wish to pay for the express shipping themselves. International shipping is not provided in either direction for any warranty requests. Any international warranty request is processed like a domestic request, if deemed covered the items return shipping to a US based freight forwarder will be paid for by Metal-tech 4x4. Any product shipped to Metal-tech 4x4 without an RMA number will NOT be processed until the customer establishes an RMA number. Any products without an RMA number OR determined not warrantable and left at Metal-tech 4x4 for 30 days will be considered abandoned by the owner and relinquished ownership to Metal-tech 4x4 to dispose of in the manner they see fit with no compensation owed to the owner. Driving on or off road in any way is dangerous and can cause injury or death. The safety of all occupants in any vehicle is the responsibility of the driver, who accepts all risks of operating the vehicle regardless of how it is or is not modified and where they choose to operate the vehicle.
Metal-Tech Cage, LLC has no warranty offered concerning the performance of the Metal-Tech Cage, LLC products after the installation. Metal-Tech Cage, LLC is not responsible for use of its products off road or on road, quality of installation, the driving conditions or any combo of these factors. The warranty is limited to the replacement of a defective product prior to installation that Metal-Tech Cage, LLC has deemed defective. Items that have been modified or damaged during installation will not be covered under the warranty. This warranty does not include the reimbursement for shipping of the product to or from Metal-Tech Cage, LLC and does not include any costs incurred during the down time of the vehicle or any other incurred costs. Metal-Tech Cage, LLC products are designed for off road use only. The purchaser and owner agree to the risks that can potentially result in death or serious injury while off-road. Metal-Tech Cage, LLC is not responsible or liable for any damages, injuries or deaths that could potentially result from product failure. The purchaser or owner is held responsible for all proper vehicle maintenance and is in safe operating conditions.
*Metal-Tech Cage, LLC is the legal business name for Metal-tech 4x4. Mention of either name in the explanation of warranties is to be expected and refers to the same company.
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2700 E 9th St, STE 200
Newberg, Oregon 97132
Monday-Thursday 10:00am-2:00pm PST
Telephone: (503) 822-1111