Product ReturnsContact customer service to issue an RMA number. All items returned must be within 30 days of the date of shipment with the original packaging in new condition and must be accompanied with the original invoice and RMA number. Items must be shipped pre-paid. Make a copy of your original invoice for your own records. A 20% restocking fee will be applied to all returned products. If item is damaged in return shipping, there will be additional costs attached to the refund. Refunds will be issued the same method as the original payment. No refunds will be granted after 30 days of purchase. All adjustments may take 7-10 business days, depending on banks involved. There are no refunds or exchanges on any special ordered item.
All orders that are unable to be delivered or refused that are returned to Metal Tech 4x4 or distributor that the product shipped from will be treated as a return. A 20% restocking fee will be imposed and all shipping including return costs will be billed to the customer.
Metal-Tech 4x4 supports the heroes among us – click for more info
2700 E 9th St, STE 200
Newberg, Oregon 97132
Monday-Thursday 10:00am-2:00pm PST
Telephone: (503) 822-1111